FAQ

General Questions

What is Print Social?

Print Social is a crowdfunding platform which makes it easy to sell quality printed garments with no upfront cost or risk to raise funds for a cause or profit.

What are the benefits of using Print Social?

The traditional way of selling branded garments involves a lot of risk and investing money in a design whilst being unsure of how it will sell all the while also being responsible for an inventory, holding excess stock and managing your own customer service. Print Social will print and dispatch your order as well as taking care of stock control and dealing with your customers so all you have left to do is collect the profit you’ve made.

What kinds of garments do you use?

We only print on the highest quality ready made garments from well known suppliers such as Gildan, Continental Clothing, Bella and Canvas and American Apparel. Want to print on a speciality garment but can’t find it in the list? Get in touch and we’ll do our best to accommodate your request.

Which printing processes do you use?

Since our background is in screen printing and we have our own studio this is our method of choice. We’ve previously worked with some of the biggest global brands such as Nike and Virgin and can guarantee the same print quality with your garments .

Sellers

How do I launch a new campaign?

Just click HERE to get started.

How much will it cost me to launch a campaign?

It’s completely free! The production and distribution costs are covered by your customers leaving you to focus on coming up with a great design, sharing your campaign and collecting the profits.

Which file types do you accept when uploading a design?

We accept PNG and JPG files. Please ensure that your images are at least 300dpi to ensure a crisp print finish.

Can I start a design and finish it later?

Yes, just click the save button and your campaign will be saved to the 'Drafts' tab of the campaign area in your dashboard for you to come back to whenever you want.

Can I use someone else’s design on my garments?

If you choose to include artwork that is not your own you must receive written permission from the designer in order to be able to use. Alternatively you must alter it so that it’s substantially different from the original. You will be held responsible for any breaches of intellectual property rights.
For more information about intellectual property refer to this link: www.gov.uk/intellectual-property-an-overview/what-ip-is. Please note that the rules may vary depending on your region.

Can I protect a design I created?

Tee Social can’t provide protection against theft of artwork, this can only be guaranteed by obtaining a copyright or trademark.

How much money will I make and how much does Print Social take?

You decide how much profit you make when determining the final price of your item. Tee Social offers each product at a base cost and the seller decides the actual price of the product keeping 100% of the gross margin (the sales price less the unit cost).

How long do campaigns last?

Campaigns can run for 1 to 30 days. If your items are for a time sensitive event please makes sure the campaign finishes at least 3 weeks before your deadline to allow enough time for printing and shipping.

Can I modify the campaign design after I’ve launched?

No unfortunately not, you’ll have to launch a new campaign.

Who handles the customer service once my campaign launches?

All customer issues are dealt with by our dedicated support team, another great benefit of selling through Print Social.

How do I market my campaigns?

The two main ways of promoting your campaign online are either through sharing your campaign on social media or in newsletters. Alternatively you can invest in paid advertising such as Facebook Ads or Google Ad Words or ask bloggers to write about your cause/product.

What happens if I don’t reach my goal?

As long as you’ve sold at least 5 items your order will get printed and shipped. If you sell less than 5 items the buyers will be refunded and your item won’t be printed or delivered. You can always re-launch your campaign with a new price goal.

I’ve reached my goal, what happens now?

Your campaign will keep running until your deadline even if you surpass your sales goal and you’ll continue to make money, in fact the more you sell the higher your gross margin since the cost per unit will decrease.

My campaign ended but the number of items sold has gone down, why did this happen?

Buyers may cancel their orders, their credit cards may no longer be valid or could be declined all of which can lead to a discrepancy between the total items sold and your final profits.

How are refunds handled?

Refunds will be handled on a case by case basis by our support team if a product is damaged or materially different to what is displayed on the campaign page. Refunds will be either deducted from your current campaign profits or charged to your next campaign depending on the circumstances.

How long does it take for buyers to receive their order?

It can take up to 14 working days for us to print and deliver orders to customers from the campaign end date although we aim for a 10 day turnaround.

How and when do I receive my profits?

You can request payment 7 days after the end of your first campaign. After you have requested your first payout, all the subsequent payouts will be ready after 24 hours after the campaign ends. Your payout will be processed within 5 business days depending on your bank. You can set up payment and fill in bank account details on the Payouts tab of the Tee Social dashboard. Alternatively, you can link your PayPal account to receive payouts instantly.

How can I re-launch a campaign?

Once your campaign ends you can easily run it again by clicking the ‘Re-launch Campaign’ link in your dashboard.

Buyers

When will I be charged?

You will be charged right after you make your purchase. If less than 5 items are sold throughout the duration of the campaign it will not go to print and you will be refunded within 7 days of the campaign ending.

When will I receive my item?

It can take up to 14 working days for us to print and deliver orders to customers from the campaign end date although we aim for a 10 day turnaround.

How much does postage cost?

Standard postage rates will apply.

Which methods of payment do you accept?

We accept Visa, Mastercard and American Express card payments through Stripe, our secure payment processing partner.

Do you ship internationally?

Yes we do. Items printed by Print Social can be delivered to almost anywhere in the world.

I just realised I ordered the wrong size, can this be modified?

If the campaign is still running you will be able to edit your purchase in the Dashboard area of the website. If the campaign has finished please contact our Support Team as our ability to make any modifications at this stage will depend on whether the order has been printed or not.

Do you offer refunds or exchanges?

Refunds will be handled on a case by case basis by our support team if a product is damaged or materially different to what is displayed on the campaign page. Unfortunately we cannot offer refunds or exchanges if you change your mind and decide that you no longer want the item.

I received the wrong size/colour. Can you fix this?

Yes. Just send an email to support@weareprintsocial.com and someone from our dedicated customer service team will be able to rectify this.