FAQs

General Questions

What is Print Social?

Print Social is a garment pre-sale platform which makes it easy to retail high quality printed garments without paying anything up front. Once the pre-sale period has expired Print Social will print and ship everything out to customers. All profit made by the seller gets paid directly into their bank or Paypal account.

What are the benefits of using Print Social?

The traditional way of selling garments involves investing in a bulk order and paying for it upfront often with little guarantee about which products and sizes will be popular whilst also having to be responsible for inventory, customer service, despatch and holding excess stock.
Print Social removes all these issues by allowing anyone to retail products through the platform without paying anything up-front whilst also handling production, customer service and shipping leaving the seller with more time to create designs and promote their product. All profit is paid directly into the seller's chosen bank or Paypal account.

What kinds of garments do you use?

We only print on the highest quality ready made garments from suppliers we’ve worked with for years. The cheapest options across t-shirts, sweats and hoodies are Gildan and AWDis. If you’re looking for high quality ethical and organic garments use Continental Clothing or Stanley and Stella and if you’re after a fashion fit or triblends for sportswear we suggest Bella and Canvas.

If you would like to use a particular garment but can’t see it on the website please get in touch and we might be able to add it for you. Our email address is support@weareprintsocial.com.

Which printing processes do you use?

Our background is in screen printing and we've been operating a successful studio for 15 years having printed for some of the biggest brands in the world including Nike, Virgin and The Guardian. Wherever possible we’ll aim to screen print your artwork however in cases where there are more than 8 colours in the design or there's been a low number of sales we’ll use retail quality Direct to Garment (DTG) printing.

Can you guarantee the garment styles and colours on your website will always be in stock?

Unfortunately not. We are a screen printing studio and online pre-sale platform not a blank garment manufacturer so have to rely on our catalogue of suppliers to be able deliver the garments they’ve made available to us.

On rare occasions a style or colour may be discontinued or could simply go out of stock. In such cases we will replace it with an alternative in the same colour and of equal or higher quality. If we are unable to do this the customer will be notified and offered alternatives in other colours and styles.

Sellers

How do I launch a new campaign?

If you have your design ready just click HERE to get started. For more information about the process visit our HOW IT WORKS page or if you have any other questions keep reading these FAQ’s. If there’s still things you would like to have explained drop an email to support@weareprintsocial.com

How much will it cost me to launch a campaign?

Absolutely nothing! The Print Social service is completely free to use and you will never be asked to pay anything up front to get started.

I’m not based in the UK, can I still use Print Social?

Yes anyone in the world can use Print Social to pre-sell garments online for free.

Which file types do you accept when uploading a design?

We accept PNG, JPEG and SVG file types, if your design has a clear background we recommend saving your work as a PNG which can be done through Photoshop. To guarantee the best print quality please make sure your file is at least 300dpi at the intended print size.

If there are issues with your file a member of our support team will always get in touch before your product goes to print.

Can I start a design and finish it later?

Yes! Just click the ‘Save as Draft’ button in the top left corner of the Campaign Creator and your progress will be saved. To access your draft at a later date log in to your dashboard and navigate to the Overview, from there click on Drafts. You’ll be able to make changes pick up where you left off.

Can I use someone else’s design on my garments?

If you choose to include artwork that is not your own you must receive written permission from the designer in order to be able to use it. Alternatively you must alter it so that it’s substantially different from the original. You will be held responsible for any breaches of intellectual property rights.

For more information about intellectual property refer to this link: www.gov.uk/intellectual-property-an-overview/what-ip-is. Please note that the rules may vary depending on your region.

Can I protect a design I created?

Print Social can’t provide protection against theft of artwork, this can only be guaranteed by obtaining a copyright or trademark.

How much money will I make?

That’s up to you as the seller determines the retail price of each item. Print Social has set a base cost for each garment, the seller keeps 100% of the gross margin which is the retail price minus the base cost.

As with bulk orders the more you sell the cheaper your base cost becomes and therefore the higher the profit per unit.

You can also increase your profit margin by raising the retail price. Remember you don’t want to set it so high that you alienate potential customers. Normally t-shirts sell for around £18 to £25 and sweatshirts for £29 to £40.

How do you make your money?

Effectively we get paid the same way as the seller as everything is retailed on a pre-sale basis. Costs relating to production, garment, packaging and fulfilment and use of our service are covered by the base cost of each garment. As with bulk orders the more you sell the more your base cost per item decreases.

There is complete transparency during the product set-up process so you always know what the base cost is and how much profit you’re getting. We will never take a percentage of your profit and by allowing you to set your own retail price we also leave you in full control of how much that will be.

How long does the pre-sale period last?

The pre-sale period can last for anything from 1 to 30 days and everything is printed and shipped out once this expires. If you need your buyers to receive their product for a particular date please ensure your pre-sale ends at least 3 weeks prior to allow us enough time to process the orders.

Can I modify the campaign design after I’ve launched?

You can modify elements of a campaign once it has been launched including the title, description and supporting images. To do this navigate to the campaign in your dashboard and click the ‘Edit Campaign’ button.

Unfortunately you are not able to change the retail price, design or garments available once the product has launched, if you need to modify any of these things you’ll need to set up a new campaign.

Who handles the customer service once my campaign launches?

Print Social has a dedicated support team who handle all customer enquiries. They aim to respond to all email queries within 1 business day and are available on 0207 321 0866 from 9am to 5.30pm Monday to Friday.

How do I market my campaigns?

Most sellers promote their products on social media and through newsletters. We’re currently working on a help centre which will include more information about how to maximise sales. In the meantime if you need more directions email support@weareprintsocial.com and we’ll send you our Marketing Tips info pack.

What happens if I don’t sell at least 5 units?

Your order will only go into production if you sell at least 5 units. If you fail to reach this goal both you and any buyers will be notified via email.

We only charge customers immediately after the pre-sale period ends providing 5 items have been purchased so if that threshold hasn’t been reached no one will get charged.

If you want to try selling the item again you can always re-launch the product from your dashboard.

Can I delete a campaign?

Yes, to do this please navigate to your dashboard and click on the campaign you want to delete. You will now have a Delete Campaign option available to you. Please note this action is not reversible.

I’ve set my design up on several garments, do I need to sell 5 of each for them to go to print?

No, the 5 unit minimum encompasses the total sold across a single design on a single sales page. So for example if you sell 3 t-shirts and 2 sweatshirts they will still go to print.

My pre-sale period has ended, what happens now?

As soon as your pre-sale expires all customers are charged and notified via email that the item has gone into production. We then order the garments and start printing your order, we aim to turn everything around in 5 to 7 working days.

Your customers receive another email once their item has been shipped out, shipping times vary depending on location but UK orders take 2-3 working days to arrive and international orders can take up to 2 weeks.

Your profit owed will appear in dashboard under the payouts section. Make sure that you fill in either your bank or Paypal details so that we can process your payment. A statement and payment will be issued 7-10 working days after your pre-sale period ends.

My statement total is lower than the number displayed in my dashboard, why is this?

Buyers may cancel their orders, their credit cards may no longer be valid or could be declined all of which can lead to a discrepancy between the total items sold and your final profits.

What happens if a customer wants a refund?

Refunds are handled by the Print Social support team on a case by case basis if the garment is faulty or materially different from the image on your pre-sale page. Currently any refund costs are absorbed by Print Social and will not affect your total payout.

How long will it take for my customers receive their order?

We aim to print and ship everything out within 5-7 working days. Sometimes we have to wait for a particular garment to come back into stock or a design could be complicated which means it will take us longer to print and therefore delay the shipping date.

Customers receive an email once their order has gone into production and another when the item has been posted. Shipping times vary depending on the destination but UK orders take up to 3 working days and international orders can take up to 2 weeks.

How and when do I receive my profits?

Once your pre-sale period ends the profit owed will appear in your dashboard in the Payouts section. This is also where you tell us how you want to be paid, please fill in either your bank or Paypal details as soon as is convenient.

You’ll receive a statement via email and payment 7-10 working days after your pre-sale has ended, please note it can take up to a further 5 working days for the amount to appear in your bank account.

How can I re-launch a pre-sale?

Once your pre-sale ends you can easily run it again by clicking the ‘Re-launch Campaign’ button in your dashboard.

Buyers

When will I be charged?

You will be charged as soon as the pre-sale period ends providing at least 5 units have been purchased. You will also receive an email letting you know that your order has gone into production. If the threshold of 5 items hasn’t been reached your card will never be charged.

When will I receive my item?

We aim to print and ship everything out within 5-7 working days. You’ll get an email once your order has gone into production and another once it has been posted out.

Shipping times depend on the service you selected and your location. Customers in the UK can expect their order 1-3 working days after they’ve received their Item Sent confirmation email. For international orders the wait can be up to 2 weeks.

How much does postage cost?

We have several postage options available which are priced as follows:
UK Standard - £2.95
UK First Class Recorded - £4.95
International Standard - £4.50
International Tracked - £9.50
Collect from Seller - £1.00

Which methods of payment do you accept?

We accept Visa, Mastercard and American Express card payments through Stripe, our secure payment processing partner.

Do you ship internationally?

Yes we can ship to almost anywhere in the world, see above for more details about our shipping charges.

I just realised I ordered the wrong size, can this be modified?

If the pre-sale is still running someone from our support team will be able to modify your order for you, send details of your updated size and colour to support@weareprintsocial.com.

If the pre-sale has finished our ability to make changes to your order depend on whether or not the item has been printed, our support team will be able to advise if there is still time to make adjustments.

I received an email saying my payment method has been declined, what does this mean?

Like crowdfunding platforms we only take payment once the pre-sale period ends. So when you enter your card details at the checkout they are stored on Stripe, our secure payment partner until the timer expires. As soon as this happens all cards are charged providing at least 5 items have been sold. Therefore if a pre-sale doesn’t reach the 5 unit minimum your card will never be charged.

This means it is possible for a card to be declined even if the payment appeared to process at the time of checkout. Don’t worry we will always contact you and give you the opportunity to pay again so you don’t miss out.

Do you offer refunds or exchanges?

Refunds will be handled on a case by case basis by our support team if a product is damaged or materially different to what is displayed on the campaign page. Unfortunately we cannot offer refunds or exchanges if you change your mind and decide that you no longer want the item as everything is printed to order. Please use our size guides to ensure you are ordering a garment in the correct size.

I received the wrong size/colour. Can you fix this?

Yes. Just send an email to support@weareprintsocial.com and someone from our support team will be able to help you resolve it.